Returns & Exchanges
At Hamilton Jewelers, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your selection, we offer a 30-day return or exchange period for items in their original, unworn condition.
Initiate Your Return
Contact our client services team or log into your account to request a Return Merchandise Authorization (RMA) number and a pre-paid shipping label.
Pack Your Item
Securely place your jewelry in its original presentation box with all certificates, warranties, and appraisal documents included to ensure a full refund.
Ship to Hamilton
Affix the provided shipping label to your package and drop it off at any authorized shipping location; all return shipments are fully insured for your peace of mind.
Inspection and Refund
Once our master jewelers inspect the item to verify its condition, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing